Chatbots sound like a futuristic term, right? Well, without complicating things any further you should know that chatbots are nothing but computer programs. They have been designed to automatically carry out some important tasks by itself. With time, some of these chatbots have been made even more advanced using latest technologies. It has been found out according to a recent survey that almost 80% of the consumers around the world have a positive experience while interacting with a chatbot.
So why don’t you start using it for your own organization as well? If you are wondering why then have a look at the upcoming section.
Chatbots are available 24/7 which allows you to keep attending your customers throughout the day. Even if your members have done their tasks and done for the day, these chatbots will help your customers who might face any difficulty at any time of the day. For instance, if you don’t have a 24 hours customer team working at your office, these chatbots can take up complaints, give quick solutions and carry out various other tasks which help the customers to get a solution to their problems.
Chatbots can be profusely used to collect a huge amount of data from social media platforms. Using chatbots which function 24 hours a day, marketers can utilize the data they collect to check how the strategies are currently working. This further helps them to improve their future plans and ideas. So chatbots are not only working to help your brand function effectively but also influence future plans.
If you think closely then you will understand that chatbots actually contribute to improving the brand reputation and loyalty. When your customers can engage in two way conversation to solve their problems, they are mostly satisfied. According to research conducted by Harvard Business Review, it has been found out that reducing the efforts required by a customer to solve a problem helps them to rely on your brand more effectively. So they stick to your brand on a long term basis and helps you to improve your overall sales and performance.
As you can see that chatbots are really the future of marketing and brand development. Using these brilliant and intelligent computer programs will help your company to become more popular and more importantly, help in customer retention and support.